I’m curious about what happens between people, services and organisations: the assumptions we make, the things we don’t notice, and the connections that can change how we see a problem.I work through research, faciliation and design to help people make sense of complexity and move forward together.
service design · user research· organisational change · intercultural design
Helping organisations see services through users' eyes.
At TU Delft Library, I realised we weren't struggling with too few services - we were struggling to make them visible. That insight became the starting point for redesigning services, journeys and the way teams worked together.
Helping design teams become curious before becoming certain.
Working across Europe and Asia taught me that cultural differences rarely announce themselves. They emerge in conversations, assumptions and everyday ways of working. My work explores how design can help people gain intercultural empathy.
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